Assistance for individuals:

Personal Hardship Assistance and Essential Services Hardship Assistance

For information on Personal Hardship Assistance and Essential Services Hardship Assistance, contact the Community Recovery Hotline 1800 173 349 or visit qld.gov.au/community/disasters-emergencies.

Australian Government Disaster Recovery Payment

Support for eligible people adversely affected by the South-East Queensland (QLD) Floods in February 2022 South East Queensland Floods, February 2022 – Australian Government Disaster Recovery Payment – Services Australia

Essential Services Safety and Reconnection Grant

Financial assistance is available to individuals and families to contribute towards safety inspections of and repairs to residential essential services (i.e. electricity, gas, water and sewerage) damaged by an eligible disaster. Contact 1800 173 349 or visit chde.qld.gov.au

Essential Household Contents Grant

If you are uninsured, or unable to claim insurance, you may be eligible for financial assistance to provide a contribution towards replacing or repairing essential household contents, such as beds, linen and whitegoods, that have been lost or damaged in a disaster. More information is available at Essential Household Contents Grant or by phoning the Community Recovery Hotline on 1800 173 349 where a customer service officer will assist you to complete an online application.

Structural Assistance Grant

If you’re uninsured, or unable to claim insurance, you may be eligible for a one-off payment as a contribution towards repairs to your home to make it secure and safe. More information is available at Structural Assistance Grant or by phoning the Community Recovery Hotline on 1800 173 349.

Emergency Hardship Assistance Grant

The Emergency Hardship Assistance Grant is available as a contribution to support people directly impacted by a disaster to who are unable to meet their immediate essential needs for food, clothing, medical supplies or temporary accommodation. More information is available at Emergency Hardship Assistance Grant by phoning the Community Recovery Hotline on 1800 173 349.

Red Cross $500 Cash Grant

Due to the success of the collaborative telethon, Red Cross will be providing a $500 relief grant per household to help with basic needs such as food, clothing or personal items for people whose primary place of residence was affected by the floods and who are experiencing financial hardship as a result.

Grant applications will open on Friday 18 March at redcross.org.au/grants, with a simple online form to be completed. Once the required information has been received, grants will be processed quickly, with first payments expected to be made from 21 March.

Assistance for primary producers

Recovery grants of up to $75,000 are available with $15,000 paid upfront with evidence of damage and an additional payment of up to $60,000 if needed, once proof of expenditure is provided. This grant can be used for various clean up and reinstatement activities including salvaging crops and repairing damaged farm infrastructure and equipment.

Primary producers can also apply for Disaster Assistance Loans and Disaster Assistance Loans (Essential Working Capital) similar to those for small businesses and not-for-profit organisations.

Assistance for small business

Disaster Assistance for Small Businesses is available at business.qld.gov.au/running-business/protecting-business/disaster-resilience/assistance or calling the 1800 623 946.

A range of grants and loans have been made available to support businesses and communities impacted by the South East Queensland rainfall and flooding, 22 February – 7 March. Applications for these grants and loans are managed through QRIDA.

Recovery Grants

Recovery grants of up to $50,000 are available with $15,000 paid upfront and the balance paid if needed, once proof of payment is provided. This grant can be used for clean-up activities, repairs including damage to equipment, flooring and walls, and to replace lost stock.

Disaster Assistance Loans

Loans of up to $250,000 for up to 10 years at a concessional rate. This loan can be used to repair or replace damaged plant, equipment or buildings, replace stock or meet carry on costs including rents or rates. They are available here.

Disaster Assistance Loans (Essential Working Capital)

Disaster Assistance Loans (Essential Working Capital) offer up to $100,000 for up to 10 years at a concessional rate. This loan can be used to pay staff, creditors, rent or rates and purchase goods that are essential for your business such as fuel

Insurance Claims

Legal Aid Queensland has a guide with help getting an insurance claim paid or you can also phone their natural disaster legal helpline on 1300 527 700 to understand your options.

The Australian Financial Complaints Authority (AFCA) offers a free service that aims to resolve disputes between small business and participating insurance companies or you can call AFCA on 1800 931 678.

Assistance for sporting clubs and organisations

Disaster recovery funding is available for eligible sporting clubs and organisations. More information can be found here.

Telstra Disaster Relief

For eligible individuals and business, free data, long term assistance and payment relief assistance is available. More information can be found here Telstra – Disaster Relief or by calling 1800 888 888.

Housing Support

Anyone impacted by the flood event can apply for housing assistance, including homeowners and private renters, by visiting www.qld.gov.au or calling 13QGOV (13 74 68). Additionally, you can contact Maroochydore Housing Service Centre on 5352 7333.

NAB Offers $1,000 Grants to Customers

National Australia Bank (NAB) will be providing $1,000 grants to customers and colleagues affected by the Queensland floods, on top of its disaster-relief packages announced last Friday.

Eligible customers can use the $1,000 grant for personal necessities such as temporary accommodation, food and clothing. They can also opt for the $1,000 business grant to cover the cost of damaged property, equipment and fencing, as well as for the loss of stock.

Customers are encouraged to call NAB Assist on 1300 308 132 or visit www.nab.com.au/disaster, while business and agribusiness customers who wish to access the grants can contact NAB on 1300 769 650.

Resilient Homes Fund

Queenslanders whose homes were damaged by floods can now register to access grants to raise, repair, retrofit or have their home voluntarily bought back. This funding is available to homeowners across 37 LGAs whose property was inundated as a result of any of the three major floods in 2021-22 including the South East Queensland floods (22 February 2022 onwards); the ex-Tropical Cyclone Seth floods (29 December 2021 – 10 January 2022); and the Central, Southern and Western Queensland flooding (10 November – 3 December 2021). For more information and to register, click here

Factsheet_What to do after a natural disaster_2022